Return and Refund Policy
Last Update by Kanzy Ltd – 15th November, 2024
Thank you for shopping at Kanzy Ltd.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “Kanzy Ltd”, “We”, “Us” or “Our” in this Agreement) refers to Kanzy Ltd, Christian Town, Sialkot , 51310, Punjab, Pakistan.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Kanzy Ltd, accessible from kanzy.pk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days provided that there is a legitimate reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: info@kanzy.pk
By visiting this page on our website: kanzy.pk
By phone number: (92) 335 8711152
By mail: Christian Town, Sialkot , 51310, Punjab, Pakistan
We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement unless necessary.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days.
- The Goods were damaged during delivery or arrived to You in damaged condition.
- The Goods were not the actual item you purchased.
- The Goods were expired or past the point of serviceability upon arrival.
- The Good were improperly packaged or missing components that were included in the purchase.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The supply of Goods that were intentionally damaged after purchase.
- The supply of Goods that are damaged by improper storage or negligence after purchase.
- The supply of Goods that are partially used or purchased for a trail run.
- The supply of Goods that do not provide a relevant receipt, purchase order or any proof of transaction.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Goods on special events sale or special discounted items cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Christian Town, Sialkot , 51310, Punjab, Pakistan
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Coupons
If the Goods were marked as a coupon purchase then shipped directly to you, you’ll receive a credit for the value of your return as per the discounted amount on time of purchase and actual sale. Once the returned product is received, relevant coupon information will only be applicable if the return is filled within the timeline of the sale.
Overview of Payment Processing
At Kanzy Ltd., we utilize advanced payment gateways and processors to facilitate transactions efficiently and securely. Our payment system supports various methods, including credit cards, debit cards, and digital wallets. We also offer integration with third party services if applicable, allowing customers to use their affiliate accounts for a faster checkout experience. This procedure may not be limited to any specific exclusive entity or service and may include future e-commerce-based or third-party store/payment links that enable alternative transaction options.
Accepted Payment Methods (if applicable)
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- Affiliate Account Payment Options: Customers can opt to pay through their Affiliate accounts, enjoying the security and convenience of available affiliate payment system.
- Third-Party Payment Options: We are working to include support payments through services like pre-pay options in future, providing additional flexibility and security for our customers.
- Bank Transfers: Customers can choose to pay directly via bank transfers. This method is especially useful for large transactions or business-to-business purchases.
Transaction Security
Security is our top priority. All transactions on Kanzy Ltd. are protected using SSL (Secure Socket Layer) encryption. This technology ensures that sensitive information, such as credit card details and personal data, is transmitted securely.
PCI Compliance
We adhere to the Payment Card Industry Data Security Standards (PCI DSS) to protect our customers’ payment information. Our systems are regularly audited and updated to meet the highest security standards, minimizing the risk of data breaches.
Fraud Prevention Measures
We implement robust fraud detection systems that monitor transactions in real-time. These systems help identify and prevent fraudulent activities, ensuring the safety of our customers’ financial information.
Payment Confirmation and Receipts
Upon successful completion of a payment, customers will receive an immediate confirmation via email. This confirmation will include:
- A summary of the order
- Transaction ID
- Total amount charged
- Payment method used Customers are encouraged to keep this receipt for their records, as it serves as proof of purchase.
Subscription Billing (if applicable)
For customers who choose subscription services, the following policies apply:
Management of Subscriptions
Customers can manage their subscriptions through their accounts on our website. This includes options to upgrade, downgrade, or cancel subscriptions at any time.
Cancellation and Refund Policies
- Subscriptions can be cancelled at any time.
- Refunds for cancelled subscriptions will be prorated based on usage, and customers will receive a confirmation email regarding the cancellation.
Late Payment Fees
Customers are expected to make payments within the specified due dates. Failure to do so may result in the following:
- Late Payment Fee: A late fee of 1.5% of the outstanding balance will be charged for every month the payment is overdue.
- Account Suspension: Repeated late payments may result in temporary suspension of the customer’s account and services.
Dispute Resolution
In the event of a payment dispute, we encourage customers to contact our customer service team immediately. We are committed to resolving issues promptly and fairly.
Steps for Reporting a Dispute
- Reach out to our customer service via email at info@kanzy.pk or by calling (92) 335 8711152.
- Provide details of the transaction and the nature of the dispute.
- We will investigate the matter and respond within 5 to 7 business days.
International Payments
We welcome international customers and offer a variety of payment options to facilitate global transactions.
Currency Conversion
Prices are displayed in the local currency of the customer. However, customers may incur additional conversion fees charged by their banks or payment processors.
Handling International Transactions and Fees
International transactions may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with local regulations regarding import fees.
Compliance and Legal Considerations
Kanzy Ltd. adheres to all applicable local and international laws regarding e-commerce transactions. This includes compliance with consumer protection laws and regulations to ensure a fair and transparent shopping experience for all customers.
Updates to Policies
We reserve the right to update our policies as necessary. Customers will be notified of significant changes through notices on our website. It is advisable for customers to review these policies periodically to stay updated.
Customer Support
For any questions or assistance regarding payment processes, customers can contact our support team. We are available 24/7 to address any concerns and provide guidance on payment-related matters.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@kanzy.pk
By visiting this page on our website: kanzy.pk
By phone number: (92) 335 8711152
By mail: Christian Town, Sialkot , 51310, Punjab, Pakistan